Return & Refund Policy

Returns

We accept full and/or partial returns of unused and unopened bottles. We exchange and replace bottles only if they are defective or damaged upon arrival.

Our return policy lasts 30 days. If 30 days have elapsed since the delivery date confirmed by the tracking number, we unfortunately cannot offer a refund or exchange.

Refunds

Once your return is received and inspected, the refund process is as follows:

1. We will send an email notification to confirm the receipt of your returned item.
2. We will notify you of the approval or rejection of your refund.
3. If approved, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment within 3–5 business days.

Exchanges

The exchange process for defective or damaged items is as follows:

1. We will send an email notification to confirm the receipt of your returned item.
2. We will ship the replacement package via USPS to the address on the original order and supply a new tracking number as soon as possible.

Where to Mail Your Return

To return your product, mail the item(s) to the following address:

Label & Tracking Guidelines

We will supply a return label by email for returning your item. Original shipping costs (if applicable) are non-refundable.

Depending on your location, the time required for your exchanged product to reach you may vary, but it generally arrives within one week of a confirmed exchange. Please ensure you use a trackable shipping service.

Late or Missing Refunds

If you have not received a refund yet, please follow these steps:

• Check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• Contact your bank. There is often processing time required before a refund clears.

If you have completed all of these steps and have still not received your refund, please contact us directly at tonictinctures@gmail.com.

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and inspected, the gift credit will be issued to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund directly to the gift giver.